- The most common problem
is that many people have
DIFFERENT HOME/SHIPPING addresses from
their BILLING address and either forget,
or do not think it matters. IT DOES!!!
For your protection, we use something
called AVS (Address Verification Service)
which verifies that the BILLING
information you provide is the same as
your credit card provider has on file.
MANY PEOPLE forget that their billing
address (the address that their credit
card bill actually gets sent to) is
different. If someone has moved in the
last couple of years OR gets their mail
forwarded to them, this is probably the
culprit. AVS (Address Verification
Service) will NOT allow the transaction
to go through unless the Billing address
AND zip code match. If you do not know
what address your credit card company has
on file, call them and ask (the phone
number is most likely on the back of your
credit card).
- Please Note: If you make
several attempts at placing an order with
the improper Billing Address information,
this could trigger your credit card
company's fraud control. At the very
least they will temporarily deduct the
attempted transaction amount from your
available credit, and possibly even turn
your card off.
- The SECOND most common problem
is entering an inappropriate SHIPPING
METHOD
Go Back to List of
Questions
Most problems with international ordering attempts stem from the customer not
choosing the correct UPS SHIPPING METHOD. Make sure that either Worldwide
Express or Worldwide Expedited are chosen (the difference is that
worldwide express is quicker and more expensive)
ALSO make sure the correct country is
chosen, otherwise the zip code will be
rejected.
Go Back to List of
Questions
If after
filling in your correct information such
as shipping and billing address if you
receive an error code instead of a
confirmation that the transaction was
approved, check three things first: That
your zip code is correct, that your
shipping method is appropriate for your
shipping address, and that you have
chosen the appropriate
country.
The Error
codes "only accepts five digit zip
code" or "invalid shipping
method" are usually generated because
the customer lives OUTSIDE of the US and
has chosen the incorrect shipping. Make
sure to enter the correct country and
appropriate shipping method
"Invalid
e-mail address"
Usually a result of the customer giving a
false or incomplete e-mail address: NOTE:
e-mail address is important because the
customer will receive an e-mail
confirmation of order, receipt, as well
as the UPS tracking number. Without the
correct e-mail address, the customer will
not be able to track the package because
customer will not receive the receipt
with the invoice number.
Go Back to List of
Questions
This obviously depends on the shipping
method chosen; all packages are sent UPS
and for an exact time-in transit, customer
can go to www.UPS.com.
Go Back to List of
Questions
The credit card statement will only say DAK pharmaceutical,
LLC, if someone inquires what exactly was purchased,
they will only say "cosmetics" or "nutritional supplements".
It should in no way disclose the specific nature of
the product
Go Back to List of
Questions
Almost with 100% certainty you were not, but people
sometimes think they were charged more than once. More
than likely, you probably were not. Did you make one
or more FAILED attempts at processing an order? Every
time you attempt to process an order, even if it fails,
(because you put the wrong corresponding zip code or
shipping method etc.), the credit card company "authorizes" your
credit card for the full amount. This is not a charge,
only a reduction of the available credit. Depending
on your specific credit card, the authorization should
disappear automatically within 3-30 days. If you have
any specific questions regarding these authorizations
and when they will disappear, please call your credit
card company. Rest assured, you were only CHARGED for
the transaction that was fully processed.
Go Back to List of
Questions
If you take the tracking # (sent to
you by e-mail when the package was
processed) and enter it on the tracking
page at www.DAK
Breast Forms/ups_track.htm or
www.UPS.com,
you will be able to see where it is in
transit and when the expected delivery
date is. In some cases, you may also need
to input the shipping zip code as well.
If you have any questions or problems
with tracking your package, please fill
out our
customer service form .
Please note, it usually takes one (1)
full business day from your purchase
before the tracking number is available
in the UPS system.
Go Back to List of
Questions
Yes, you may enter the check
information instead of credit card
information on the last page of the
shopping cart.
Note:
Only available to US customers
Go Back to List of
Questions
No, in order to keep prices low and maintain efficiency
we only process orders electronically. Our processing
server is 100% secure and encrypted, and your information
is guaranteed safe. By today's standards it is very
difficult for an unauthorized person to see any of
your information. If we had to process orders manually
we would have to raise our prices, and we want to keep
the products affordable to everyone. If you still feel
uncomfortable because you are unfamiliar with online
purchases, you may call the Order Hotline at 866-475-4424
and an operator will take your order over the telephone.
Go Back to List of
Questions
We are so confident that you will be
satisfied with our products, we offer a
30 day money back guarantee. If when your
package arrives you are unsatisfied, you
may return the unused* product to
us for a refund of the product's purchase
price, not including shipping/handling
charges if applicable. We want you to be
happy with our products and services and
recommend us to your friends. We will do
anything we can to make you, our valued
customer, satisfied, by either issuing a
refund or replacing the item free of
charge, whichever you choose. Please
note: We cannot replace or exchange a
product AND issue a refund, it's "either
or", not both.*
Note: A $5.00 dollar handling charge
will be applied against the credit of the
product's purchase price for each product
returned.
Instructions for returning a
product:
In order to receive a refund, the product
must be returned to DAKBreastForms.com.
Product must be returned in original box,
and should be placed in a larger box or
padded envelope to insure against damage
(use the one we sent to you
originally!).
In the box with the product please
insert the return form with all required
information filled out and signed. Click
here to print out the return form. The return form
MUST be included in the box.
Mail the product with the return form
to the address on the form:
We suggest that you mail it to us
return receipt requested and insured,
however we will accept any type of
delivery service such as Federal Express
or UPS etc. Although returns are
processed immediately as received,
sometimes it takes a while for your
credit card company or bank to credit
your account. Please allow 2-4 weeks for
the credit to show up on your next
statement.
Instructions for exchanging a
product:
please fill out our customer
service form and include your name, order number (your order number starts
with a one and four or five 0's i.e. 10001234 or 10012345) and product you wish
to exchange or replace.
Or, simply call toll free
1-866-475-4424 and ask to speak to the
customer service department, they will be
glad to assist you (exchanges
only).
Please note: all exchanges are
shipped UPS ground, please allow 1-7 days
for delivery. Exchanges for orders
outside of the continental United States
may incur additional shipping/handling
charges.
*Please note, due
to the nature of this product we can
accept returns of products that have been
worn, or show evidence of being worn. We
reserve the right to refuse a refund in
the event we believe the product has been
worn. If we refuse a refund based on our
belief the product has been worn, the
product will be shipped back to the
consumer, at the sole cost to the
consumer
Go Back to List of
Questions |
